Service Category | Service Name and Data Sheet | Target Audience | SOW/Service Description |
|---|---|---|---|
Implementation | Small to mid-sized businesses’ users seeking quick implementation of core Ixonn features. | ||
Implementation | Larger organisations users requiring comprehensive setup, customisation, and integration. | ||
Implementation | Organisations looking to implement specific modules gradually. | ||
Data Migration | Small businesses with minimal data complexity. | ||
Data Migration | Organisations with extensive data, requiring detailed mapping and testing. | ||
Data Migration | Companies migrating from other cloud-based systems and SaaS platforms. | ||
Training and Education | New users needing introductory Business Information Management and basic platform training. | ||
Training and Education | Advanced users and train the trainer focus. | ||
Training and Education | Organisations requiring specific training sessions on sales and marketing features. | ||
Training and Education | Organisations requiring specific training sessions on project management and task management features. | ||
Training and Education | Organisations requiring specific training sessions on human resources management features. | ||
Training and Education | Organisations requiring specific training sessions on contract management features. | ||
Training and Education | Organisations requiring specific training sessions on inventory management and warehousing. | ||
Training and Education | Organisations of all sizes to educate their workforce on cybersecurity best practices. | ||
Business Analyses | Businesses looking to optimise Ixonn's usage for better productivity. | ||
Business Analyses | Enterprises aiming to measure and improve performance against industry standards. | ||
Business Analyses | Companies planning to scale and requiring data-driven decision-making. | ||
Process Engineering | Organisations needing to refine their workflows for efficiency. | ||
Process Engineering | Businesses looking to automate repetitive tasks within the SaaS platform. | ||
Process Engineering | Companies undergoing significant changes or transformations. | ||
Project Management | Teams adopting agile methodologies for projects management. | ||
Project Management | Projects of all sizes requiring strict oversight and governance. | ||
Project Management | Businesses with unique project needs requiring bespoke planning. | ||
Managed Operational Support | Businesses of all sizes looking for dedicated resources to handle day-to-day operations within the Ixonn platform. | ||
Managed Operational Support | Enterprises needing comprehensive management of their Ixonn environment, including user management, configurations, and ongoing maintenance. | ||
Managed Operational Support | Organisations that require specialised resourcing to execute specific business processes or workflows within the Ixonn platform. | ||
Managed Operational Support | Small businesses or departments aiming to outsource routine or complex tasks, such as report generation, data entry, or customer interactions within the Ixonn system. | ||
Managed Operational Support | Enterprises requiring a fully dedicated team to manage all aspects of their Ixonn platform, ensuring continuous optimisation and alignment with business objectives. | ||
Support (Simple Resolution) | Small teams encountering common platform related errors. | ||
Support (Simple Resolution) | Companies seeking rapid resolution for straightforward problems. | ||
Support (Complex Resolution) | Businesses facing complex technical challenges. | ||
Support (Complex Resolution) | Enterprises requiring in-depth analysis and problem-solving. | ||
Support (Complex Resolution) | Organisations experiencing major system disruptions. | ||
Cybersecurity | Companies needing a thorough evaluation of their security posture. | ||
Cybersecurity | Organisations of all sizes that require an in-depth assessment of their application platform’s security. | ||
Cybersecurity | Businesses seeking proactive identification and mitigation of security threats. | ||
Cybersecurity | Organisations requiring immediate action during a security breach. | ||
Custom Development (Small Features) | Businesses needing minor tweaks to existing Ixonn core features. | ||
Custom Development (Small Features) | Teams looking for small but impactful feature additions. | ||
Custom Development (Small Features) | Users requiring specialised tools for unique tasks. | ||
Custom Development (Feature Modules) | Enterprises needing entirely new modules tailored to their business. | ||
Custom Development (Feature Modules) | Organisations requiring custom-built solutions to address specific challenges. | ||
Custom Development (Feature Modules) | Businesses looking for complex and highly specialised module development. | ||
Data Services | Companies with outdated or inaccurate data needing refinement. | ||
Data Services | Businesses aiming to enhance their data with additional insights. | ||
Data Services | Organisations wanting to incorporate advanced analytics into their SaaS platform. | ||
Technical Support (Dedicated) | Businesses requiring a dedicated support team for ongoing assistance. | ||
Technical Support (Dedicated) | Businesses requiring dedicated support resources on-site for ongoing assistance. | ||
Technical Support (Dedicated) | Enterprises operating round-the-clock requiring immediate support. | ||
Technical Support (Dedicated) | Companies that need priority resolution for critical issues. | ||
Advisory CTO | Startups and growing businesses needing executive-level technology guidance. | ||
Advisory CTO | Established companies planning their long-term technology strategy. | ||
Advisory CTO | Enterprises requiring high-level advice on IT investments and initiatives. | ||
Advisory CIO | Businesses needing insights on IT governance and alignment with business objectives. | ||
Advisory CIO | Organisations undergoing major IT changes or digital transformations. | ||
Advisory CIO | Companies seeking to improve their data governance and information management practices. | ||
IoT Integration | Companies planning to incorporate IoT devices into the Ixonn ecosystem. | ||
IoT Integration | Businesses deploying IoT solutions for operational efficiency. | ||
IoT Integration | Organisations needing to manage and analyse data from IoT devices. |
